CORONA VIRUS NOTICE
Dear Customers,
The West Bay Sanitary District Administration Office will be open to customers on Tuesdays and Thursdays from 9am-3pm. All customers are required to wear face coverings and practice social distancing of at least 6 feet. Telephone hours will remain the same Monday –Friday 8am-4:30pm.
We encourage customers to arrange remote permitting by emailing the pre-permit application to info@westbaysanitary.org or call (650) 321-0384 for more information. Sewer permits will be issued in the order received.
(Click here for the COVID-19 Response Program)
To schedule service calls and inspections you will be asked the following questions so that we may notify our service technician and provide the greatest protection for you and our staff:
• Have you or anyone in your household been in contact with anyone with the Corona Virus in the last 30 days?
• Do you or anyone in your household have symptoms such as fever, cough, shortness of breath?
• Have you or anyone in your household traveled outside of the US in the last 30 days?
• Is this a sewer emergency?
Please be assured the District is taking every precaution to reduce the risk of exposure to the public and our staff, such as:
• Practicing social distancing and good personal hygiene
• Wearing protective gear when visiting customers’ homes
• Staying home from work when ill
• Avoiding crowds and social settings until further notice
• Asking the pre-screening questions above prior to arriving on site
West Bay Sanitary District
West Bay Sanitary District provides wastewater collection and conveyance services to the City of Menlo Park, Atherton, and Portola Valley, and areas of East Palo Alto, Woodside and unincorporated San Mateo and Santa Clara counties. The District conveys raw wastewater, via the Menlo Park Pump Station and force main, to Silicon Valley Clean Water (SVCW) for treatment and discharge to the San Francisco Bay.
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