If you have a sewer emergency or sewer related problem, please Call Us First, day or night at (650) 321-0384. Our reporting line is open 24/7. Thank you!
CORONA VIRUS NOTICE
In light of the Corona Virus situation, and to protect the public and staff to the greatest extent possible, the District Administration Office will be closed to the public, except for emergencies until further notice.
For emergency sewer permits, inspections or a sewer emergency at your home or business; Please call us at (650) 321-0384 to arrange remote permitting or appointments if needed.
Sewer permits will only be issued for sewer repairs which are deemed an emergency by the District Manager. An emergency repair would include those without a functioning sewer system. Please call (650) 321-0384 for more information.
To schedule service calls and inspections you will be asked the following questions so that we may notify our service technician and provide the greatest protection for you and our staff:
• Have you or anyone in your household been in contact with anyone with the Corona Virus in the last 30 days?
• Do you or anyone in your household have symptoms such as fever, cough, shortness of breath?
• Have you or anyone in your household traveled outside of the US in the last 30 days?
• Is this a sewer emergency?
Please be assured the District is taking every precaution to reduce the risk of exposure to the public and our staff, such as:
• Practicing social distancing and good personal hygiene
• Wearing protective gear when visiting customers’ homes
• Staying home from work when ill
• Avoiding crowds and social settings until further notice
• Asking the pre-screening questions above prior to arriving on site
West Bay Sanitary District
West Bay Sanitary District provides wastewater collection and conveyance services to the City of Menlo Park, Atherton, and Portola Valley, and areas of East Palo Alto, Woodside and unincorporated San Mateo and Santa Clara counties. The District conveys raw wastewater, via the Menlo Park Pump Station and force main, to Silicon Valley Clean Water (SVCW) for treatment and discharge to the San Francisco Bay.